Shipping Policy

1. General Shipping Terms

AVA Courier & Logistics provides international delivery services to 180+ countries worldwide. By registering a shipment with us, you agree to these terms and conditions in full.

All shipments are assigned a unique AVA tracking ID (format: AVAxxxxxxxxxx) which must be retained for tracking and support purposes.

2. Prohibited Items

• Illegal substances, narcotics, and controlled materials
• Weapons, firearms, explosives, and ammunition
• Counterfeit goods or items that infringe intellectual property
• Perishable goods without proper declaration and packaging
• Hazardous chemicals, flammable liquids, and radioactive materials
• Items prohibited by the destination country's laws

3. Shipping Fees & Charges

Shipping and transit fees vary by route, weight, package type, and transport method. Fees are quoted at the time of registration and may include:

• Base shipping fee (origin to destination route rate)
• Transit fees (applied at each checkpoint or transfer)
• Customs and import duties (recipient's responsibility)
• Special handling fees for fragile or oversized items

All fees are clearly displayed in the tracking history and final invoice available for download.

4. Delivery Timeframes

• Air Freight: 2–5 business days (international)
• Sea Cargo: 15–45 business days (depending on route)
• Road Delivery: 3–10 business days (regional)
• Express Courier: 1–3 business days

Delivery times are estimates. Delays due to customs clearance, weather, or force majeure are beyond our direct control.

5. Insurance & Liability

AVA Courier provides basic insurance coverage for all registered shipments. Our maximum liability for lost or damaged packages is limited to the declared value of the item up to $500 USD unless additional insurance is purchased at registration.

Claims must be filed within 14 days of the expected delivery date. Proof of value and packaging standards compliance may be required.

6. Tracking & Status Updates

All registered packages receive real-time tracking. Status updates are posted by our operations team as the package moves through the delivery network. Each update includes:

• Current country and state/city location
• Status change (In Transit, Delivered, etc.)
• Transport method used
• Any applicable fees at that stage
• Timestamp of the update

7. Payment Policy

AVA Courier accepts multiple payment methods including bank transfer, cryptocurrency (USDT, BTC, ETH, XRP), PayPal, and Cash App. All payments are manually verified by our team. Package release is subject to payment confirmation.

Unpaid packages may be placed on hold until payment is received. Outstanding fees are displayed transparently in the tracking information.

8. Privacy & Data

Sender and recipient information collected during registration is used solely for delivery purposes. We do not sell, rent, or share personal data with third parties except as required for customs compliance.

Package images and details are accessible only via the unique AVA tracking ID and are not publicly searchable.

9. Contact & Disputes

For tracking inquiries, disputes, or claims, contact us at support@avacourier.com or use the contact form on our Track page. We aim to respond within 24 hours.